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A Six Sigma organization is a "Learning Organization" That means an organization that is constantly gaining new information and insights from its customer, external environment, and processes, using that knowledge to respond with new ideas, products, services and improvements, and then measuring the results and learning still more. Training, both at the outset and on a sustained basis, is a key ingredient to achieving success by following the Six Sigma way. Training we've delivered to Six Sigma "Black Belts" for example, has included a wide array of topics ranging from project management, change management, and consensus and team building, to the tools and techniques of measurement and process analysis.

Where you should place the emphasis, in your company's Six Sigma training, is on the skills and methods your people most need to fulfill their roles in the early phases of the effort, and plan continued learning that will both reinforce early knowledge and add more advanced knowledge later on.

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